DOWNLOAD SALESFORCE SERVICE-CLOUD-CONSULTANT FREE DUMPS & EXAMCOLLECTION SERVICE-CLOUD-CONSULTANT VCE

Download Salesforce Service-Cloud-Consultant Free Dumps & Examcollection Service-Cloud-Consultant Vce

Download Salesforce Service-Cloud-Consultant Free Dumps & Examcollection Service-Cloud-Consultant Vce

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Salesforce Service-Cloud-Consultant exam is a multiple-choice exam that consists of 60 questions. Candidates have 105 minutes to complete the exam and must score a minimum of 68% to pass. Service-Cloud-Consultant exam covers a range of topics such as designing and implementing Service Cloud solutions, managing cases and solutions, and configuring Salesforce Knowledge.

Salesforce Service-Cloud-Consultant certification exam consists of 60 multiple-choice questions that are required to be completed within 105 minutes. Service-Cloud-Consultant exam is proctored online and can be taken from anywhere. The topics covered in the exam include Service Cloud functionality, designing and implementing Service Cloud solutions, and identifying industry best practices. Candidates are also tested on their knowledge of the Salesforce platform, including workflows, automation, and data management.

What is the duration of the Service-Cloud-Consultant Exam

  • Length of Examination: 105 minutes
  • Format: Multiple choices, multiple answers
  • Number of Questions: 60
  • Passing Score: 67%

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Salesforce Certified Service cloud consultant Sample Questions (Q194-Q199):

NEW QUESTION # 194
Cloud Kicks provides regular and special support to customers. When a special case is created, a dedicated account manager needs Read-Only access and a support specialist needs Read and Write access.
Which feature will provide the required level of access?

  • A. Case teams
  • B. Manager groups
  • C. View All for Case

Answer: A

Explanation:
To provide the required access levels for a dedicated account manager and a support specialist on special cases, utilizing Case Teams is the most effective solution. Case Teams allow for the customization of roles and access levels for each team member, ensuring that the account manager has Read-Only access while the support specialist has Read and Write access.


NEW QUESTION # 195
Universal Containers (UC) plans to implement a chatbot within its healthcare division to increase case deflection, reduce wait times, and save agents time so they can work on more complex issues.
The UC stakeholder has raised a risk about the Health Insurance Portability and Accountability Act (HIPAA) and other common compliance standards when using chatbots.
What should a consultant do to address the risk?

  • A. Create a bot in the production org and use the information captured in Conversation Logs to confirm that no healthcare data was discussed.
  • B. Conduct a discovery session with the stakeholder to ensure the voice and tone of the bot meet the required healthcare compliance standards.
  • C. Share information about bot security, availability, and confidentiality of healthcare data found on Salesforce Trust and Einstein Platform Compliance.

Answer: C

Explanation:
Addressing compliance concerns, particularly with HIPAA, involves demonstrating the security measures and data handling protocols Salesforce employs. Sharing detailed information about how Salesforce and its Einstein Platform ensure the security, availability, and confidentiality of healthcare data helps mitigate risks and assures stakeholders of compliance with regulatory standards.


NEW QUESTION # 196
UC wants to reduce incoming support phone call volume. What action can be taken to meet this requirement? Choose 2 answers.

  • A. Enable service contracts and entitlements
  • B. Leverage Live Agent for web-based chat
  • C. Implement Salesforce Knowledge on a portal
  • D. Implement Service Cloud console to support agents

Answer: B,C


NEW QUESTION # 197
Universal Containers wants to provide its five million customers a solution where customers can submit
inquiries, monitor the status of those inquiries, and view their contact information.
Which type of Community license should be used to meet these requirements?

  • A. Employee Community
  • B. Company Community
  • C. Customer Community
  • D. Partner Community

Answer: C


NEW QUESTION # 198
Universal Containers has a single contact center that handles all service requests including chat, Cases, and
web form submissions. It is important that Reps are assigned work evenly so that all requests are handled in
the order they are received.
How would a Consultant address this requirement?

  • A. Configure Omni-Channel with Least Active Routing
  • B. Configure Omni-Channel with Most Available Routing
  • C. Configure Live Agent Skills-based Routing
  • D. Configure Case Assignment Rules

Answer: B


NEW QUESTION # 199
......

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